The Lazy Boy recliner limited warranty is one of the best in the furniture industry and includes lifetime warranty for several of their products’ mechanical parts - including reclining mechanisms, sleep sofa mechanisms, springs and spring systems, swivel base and wood frame parts. Remember, the lifetime warranty applies to the parts only and labor costs are usually only covered for a year.
Only the person who originally purchased the lazy boy recliner from an authorized Lazy Boy dealer is covered by the Lazy Boy limited lifetime warranty. If you bought your recliner second hand then the warranty cannot be transferred. You should ensure that you are buying your recliner from a Lazy Boy authorized dealer if you want to take advantage of the warranty. Some dealers may also offer an extended warranties from companies like Wear Dated, Dupont or StainSafe.
The warranty is also limited to material and manufacturing defects that occur under normal indoor residential use. The warranty does not cover furniture used for rental, commercial, institutional or other non-residential use. If the furniture shows any signs of abnormal use, excessive soiling, improper cleaning or treatment then your warranty is void.
Most warranty claims require that the furniture first be inspected by Lazy Boy to ensure that the repairs are covered by the warranty. You will be responsible for paying any in-home inspection fees, the cost to ship the furniture to and from the dealer and the cost to ship the furniture to and from the Lazy Boy factory. Most repairs do not require the furniture to be returned to the Lazy Boy factory. You will also have to pay any labor costs if the repairs are required after the expiry of the labor coverage period in the warranty (usually one year from the date of purchase).
Not all Lazy Boy parts have a lifetime warranty. The Genesis reclining mechanism found in the Lazy Boy Tulsa Recliner has a ten year warranty, and the sleep sofa mechanism on the Signature Select models have a five year warranty. Fabric and leather is usually covered for one year for manufacturing and material defects only and other materials have warranties ranging from one to ten years.
The Lazy Boy warranty is for the repair, replacement or substitution of the defective part and it is Lazy Boy’s sole discretion which option they will select. The warranty does not provide for any refund of the purchase price. Items purchased “as is” or as clearance items from authorized Lazy Boy dealers are not covered by the Lazy Boy Limited Lifetime Warranty, so make sure you check first before you buy.
To make a claim under the warranty you should contact the authorized dealer where you purchased your Lazy Boy recliner. However, if that dealer is no longer available then you can contact another authorized dealer as long as you still have your original proof of purchase. If you feel that your dealer has not honored the warranty then you can write directly to La-Z-Boy Incorporated’s Consumer Services.